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Technical Account Manager

Rapyd Dubai, United Arab Emirates Posted: 09 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Contact employer for details

Requirements

  • Experience: Intermediate
  • English: Professional

Position

  • Job Title: Technical Account Manager
  • Experience: 3-5 years as technical support (Level/Tier 2), 2 years with SaaS products
  • Responsibilities:
    • Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
    • Timely and professional handling of customer tickets and requests, maintaining Moment’s SLA’s and customer satisfaction objectives
    • Escalating and owning issues internally and externally with service providers / partners
    • Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
  • Requirements:
    • Knowledge in API and bug reporting tools
    • Knowledge in SQL, Postman, AWS dashboards, Kibana, Jira, Salesforce, Confluence, and AWS dashboards
    • Significant customer-facing experience
    • Great technical writing and verbal communication skills
    • Strong debuggability skills with multiple tools
    • Experience in a payments industry is an advantage
    • Experience in a fast-growing organization is an advantage
    • Fluent in English (writing and verbal) is a must
Apply now

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About Rapyd

Rapyd provides tools for businesses to create payment, payout, and fintech experiences globally. They offer solutions for accepting and sending payments, integrating with APIs, and managing money and foreign exchange.

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