Position

Job Title: Technical Account Manager
Experience: 3-5 years as technical support (Level/Tier 2), 2 years with SaaS products
Responsibilities:
- Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
- Timely and professional handling of customer tickets and requests, maintaining Moment’s SLA’s and customer satisfaction objectives
- Escalating and owning issues internally and externally with service providers / partners
- Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
Requirements:
- Knowledge in API and bug reporting tools
- Knowledge in SQL, Postman, AWS dashboards, Kibana, Jira, Salesforce, Confluence, and AWS dashboards
- Significant customer-facing experience
- Great technical writing and verbal communication skills
- Strong debuggability skills with multiple tools
- Experience in a payments industry is an advantage
- Experience in a fast-growing organization is an advantage
- Fluent in English (writing and verbal) is a must

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