Mastercard powers economies and empowers people in over 200 countries and territories worldwide. The company is committed to building a sustainable economy where everyone can prosper, providing a wide range of digital payment solutions that ensure secure, simple, and accessible transactions.
This exciting opportunity is with the Mastercard Global Acceptance team, focused on enhancing the consumer experience during checkout. The Acceptance Solution Engineer plays a critical role at the intersection of customer, product, and engineering, providing opportunities for learning, visibility, and career growth. The engineer will address real-world challenges, utilizing product and engineering skills to create top-tier checkout experiences for various customers, including PSPs, Gateways, Acquirers, ISVs, and Merchants.
Primary Responsibilities:
- Create customer-driven solution proposals and designs for Mastercard partners (PSP/ISV/Merchants) to implement acceptance products like Click to Pay, Secure Card on File, Passkeys, and Tap to More across different regions.
- Co-design checkout experiences with Mastercard Product Designers and customers.
- Lead technical solution discovery and workshops to develop best-in-class consumer experiences.
- Gather and incorporate customer feedback into the global product roadmap.
- Provide expert-level product and technical support to customers implementing solutions.
- Collaborate with the support organization to manage key customer operational issues and ensure sales teams are informed.
- Become a subject matter expert in Mastercard Acceptance products.
Qualifications:
- 5+ years of experience as a solution architect or product manager.
- Bachelor’s degree in Computer Science, Computer Engineering, IT, or a similar field.
- Experience integrating APIs/SDKs or similar web-based technologies.
- Proven ability to work collaboratively with product, engineering, and UX design teams.
- Background in a B2B customer-facing role is essential.
- Excellent communication and writing skills, with high attention to detail and adaptability.
- Strong problem-solving skills and interpersonal abilities.
- Self-motivated with the ability to complete tasks with limited direction.
- Experience in the payment industry is highly desirable.
- Willingness to travel as required.
Work Conditions: Hybrid, Full-time
Corporate Security Responsibility: All personnel working for or on behalf of Mastercard must adhere to the company's security policies, ensure the confidentiality and integrity of accessed information, report any suspected security violations, and complete all mandatory security training as outlined by Mastercard’s guidelines.
