Senior Solutions Architect
MongoDB Dubai, United Arab Emirates
About Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real-world value.
About the Job
Are you a problem-solver looking for an exciting technical challenge? As a Technical Services Engineer, you will provide first-class service and support for our financial institution customers using Ripple’s mission-critical software to facilitate payments globally. In this role, you will work directly with customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to our customers' satisfaction.
You will analyze and resolve challenging technical issues and investigate and identify root causes at the product, data, or network level, while keeping key stakeholders informed and updated on the situation. Engaging with all levels of the Ripple organization—from Engineering, Account Management, Delivery, and Leadership—you will own and drive customer issues to resolution in a timely manner.
You will also play an important role in configuring production support and oversight arrangements for Ripple customers to minimize the risk of service interruption. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.
What You’ll Do
What You'll Bring
Join Ripple and help us shape the future of finance!
MongoDB Dubai, United Arab Emirates
Emirates Dubai, United Arab Emirates
Oracle Dubai, United Arab Emirates
DXC Technology Riyadh, Saudi Arabia
Amazon Web Services Dubai, United Arab Emirates
Amazon Web Services Dubai, United Arab Emirates
Using proven crypto and blockchain technology honed over a decade, Ripple’s enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and six continents.