Senior Engineer - DevOps
Katim Dubai, United Arab Emirates
About Ripple
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.
About the Job
As a Technical Services Engineer, you will provide first-class service and support for our financial institution customers using Ripple’s mission-critical software to facilitate global payments. In your role, you will work directly with our customers and collaborate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve their issues. Your responsibilities will include analyzing and resolving challenging technical issues, investigating root causes at the product, data, or network level, and keeping key stakeholders informed throughout the process.
You will play an important role in configuring production support and oversight arrangements for Ripple customers, significantly reducing the risk of service interruptions. Your preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.
What You’ll Do
What You'll Bring
What We Offer
Ripple is committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants based on any protected characteristic.
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Using proven crypto and blockchain technology honed over a decade, Ripple’s enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and six continents.