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Technical Support Team Lead

Unity Infotech Dubai, United Arab Emirates Posted: 07 Mar 2025

Financial

  • Estimate: $45k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

About the Job: The Technical Support Team Lead is responsible for coordinating all IT and communication-related activities between UAE branches and the head office. The role ensures the availability of computer systems, user applications, and software across UAE branches. Key responsibilities include:

  • Ensuring the security of data, network access, and backup systems through regular updates and upgrades.
  • Aligning user needs with system functionality to contribute to organizational policy.
  • Identifying problematic areas and implementing effective solutions in a timely manner.
  • Preserving IT-related assets and ensuring proper controls are in place to protect the IT inventory and align with information security requirements.
  • Contributing to annual budget monitoring and ensuring cost-effectiveness.
  • Providing solutions and support for all business user queries and issues.
  • Inspecting and monitoring branch servers and workstations for functionality and efficiency.
  • Administering and managing payment applications and ensuring compliance with business, bank, and central bank guidelines.

Location: Dubai, United Arab Emirates

Work Conditions: On-site, Full-time

Qualifications & Experience:

  • Bachelor’s degree in a related subject or equivalent is required.
  • Preferred professional qualifications: ITIL, Cloud Computing, Customer Support, AWS Technical Essentials, Network Essential (CCNA), COBIT, or related certifications.
  • Minimum of 2-3 years of practical experience in a bank in a similar role.
  • Overall 7+ years of experience in IT support, with current role as Lead.

Language Requirements: Not specified.

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About Unity Infotech

Empower your financial enterprise and business with Unity's highly secure, innovative and simplified digital solutions. With our extensive technical and domain expertise, supported by our Center of Excellence, we are developing, enhancing, and launching innovative products and upgrades to our existing suite of enterprise products. Today, we are the leading technology solution provider in the Middle East for the biggest banks, financial institutions, government bodies, and corporates. We’re shortly launching a state-of-the-art Enhanced SWIFT Transactor, compliant with the latest ISO20022/SWIFT standards. Get in touch with us to know about switching to the latest standards in banking cost-effectively without disturbing existing core bank/SWIFT systems.