About the job
Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.
Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.
Why would you not like to be part of this exciting and award-winning team? Don’t listen to us, listen to our customers[1]
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth—one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Role: Senior Business Analyst
Skill: CRM (Siebel/ MS365) with banking domain
Description
- Document and analyze user business processes and requirements
- Conduct testing of new or modified systems
- Serve as communications link between user and technical group
- Provide ongoing user support including troubleshooting and resolution of system issues
- Collaborate with the marketing team to develop CRM strategies based on the enrollment funnel and customer lifecycle, including leveraging CRM data to create appropriate segments for targeting and analysis
- Assisting users with setup of campaigns/events
- Monitoring the quality of data and processes
- Creating reports and queries
- Adding/Removing users, training new users, and maintaining user documentation
- Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
- Experience in Agile projects (Scrum, Kanban)
Qualifications for CRM business analyst
- Proven experience in functional design, business change, Operating model design, and process design
- Understanding of the software development life cycle principles, background in software development
- Strong background in business analysis and/or system analysis
- Experienced in UAT and bug fix
- Prior experience in Siebel CRM projects is highly preferred
- Background in the insurance industry is a definite advantage
