At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
We are seeking a UX Architect to join our CX team and support the delivery of impactful customer experiences for one of the UAE's leading banking institutions. This role will involve assisting in user research and usability testing while also contributing to experience definition to improve user journeys. It is a research-heavy role with no visual design responsibilities, ideal for someone looking to advance their career in UX strategy and research.
Key Responsibilities
- User Research and Testing: Assist in planning and conducting moderated user testing sessions and qualitative/quantitative research methods. Help uncover user needs and behaviors by contributing to research synthesis and analysis.
- Experience Definition: Collaborate with the Senior UX Architect to define user journeys, wireframes, and low-fidelity prototypes that optimize customer experiences.
- Data Analysis and Experimentation: Analyze behavioral data using UX analytics tools (e.g., heatmaps, session replays) and integrate insights into improvements. Assist in supporting A/B testing and experimentation workstreams.
- Continuous Improvement: Participate in the cyclical process of research, define, test, and optimize, ensuring findings inform actionable experience enhancements.
Essential Requirements
- Demonstrable experience in UX roles, focusing on user research and experience definition.
- Strong foundational knowledge of user research methods, including usability testing and qualitative/quantitative analysis.
- Exposure to creating UX documentation, such as user journeys or wireframes.
- Familiarity with tools like Microsoft Clarity, Axure, or other UX research and prototyping platforms.
- Must be UAE-based or willing to relocate, as the role requires in-person research and collaboration between Dubai and Abu Dhabi.
About You
You are curious and detail-oriented, eager to learn and expand your skillset in UX research and strategy. You enjoy working collaboratively and thrive in team environments where insights and ideas are shared.
Application Notes: This is a strategic and research-focused role with no visual design responsibilities. Candidates with portfolios primarily showcasing UI/visual design work will not be considered.
Language Requirements: No specific language requirements were mentioned.
VML is an equal opportunity employer and considers applicants for all positions without discrimination. There is a culture of respect where everyone feels they belong and has the same opportunities to progress in their careers.
