The company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. The organization is dedicated to uplifting everyone, everywhere, by being the best way to pay and be paid. At the company, you'll have the opportunity to create impact at scale, tackling meaningful challenges, growing your skills, and seeing your contributions impact lives around the world.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Join a team dedicated to minimizing the impact of major incidents across the organization. The Major Incident Management (MIM) team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders. The mission is to maintain focus and urgency during incidents, engage the right support groups, and drive continuous improvement in processes.
Responsibilities:
- Develop, edit, and distribute effective internal and external communication in a timely and accurate manner.
- Communicate and work cordially in global teams across different cultures and time zones, adhering to standard procedures and suggesting improvements.
- Build the knowledge base and understand various application service flows, products, services, and support functions.
- Manage high-impact, high-severity incidents with a focus on minimizing business disruptions.
- Enhance technical skills through ongoing training.
- Work flexible hours to coordinate and facilitate the resolution of major incidents with relevant teams.
- Track, update, and close all assigned requests in the incident management system.
- Create incident reports ensuring compliance with ITIL and operational policies.
Work Conditions:
This is an on-site position, requiring consistent presence at a company office location with a daily commute to the office. Operations may require shift work, including weekends and holidays as requested or scheduled.
Qualifications:
- Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience.
- Preferred Qualifications:
- Associate’s degree in IT, Computer Science or related field with 2 or more years of experience in IT support, major incident management, service management or a related role, or
- Bachelor’s degree in IT, Computer Science or related field.
- Basic understanding of server administration, network troubleshooting, database concepts, and cloud computing.
- Keen interest in learning new skills and technology.
- Familiarity with ITIL framework and best practices.
- Knowledge of card payment services processing is highly preferred.
Skills:
- Excellent analytical problem-solving skills and ability to drive multiple teams to achieve results.
- Strong communication and customer service skills, with a focus on enhancing the customer service experience.
- Ability to prioritize, multitask, and adapt in work approach.
- Must exercise independent judgment under minimum supervision and be result-oriented, always looking for new ways to improve efficiency and productivity.
Language Requirements: Not specified.
The company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
