This role focuses on driving organizational goals and growth by building long-term client relationships. The position involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.
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Key Responsibilities
- Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
- Lead, mentor, and support a client-facing team, driving performance and collaboration.
- Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
- Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
- Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
- Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
- Take the lead in day-to-day inquiries for the assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Work closely with existing clients to ensure their needs are met and to be an ambassador for the company.
- Support the development of the company’s product proposition.
- Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally.
- Facilitate the renewal and onboarding process.
- Liaise with billing, credit control, and broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
Skills
- Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
- Ability to develop and implement strategic plans that align with company goals and client needs.
- Familiarity with industry best practices and trends in client management and customer service.
- Proficiency in relevant software and tools, such as Salesforce/CRM systems.
Qualifications
- Experience in health insurance for at least 10 years.
- Experience in leading and managing teams for a minimum of 5 years.
- Excellent communication skills, written and verbal.
- Highly motivated and organized.
- Works well under pressure.
- Experience in data collection and statistical analysis.
- Strong interpersonal skills.
- Ability to take ownership and demonstrate initiative.
- Detail-oriented and able to work independently to manage multiple simultaneous projects.
- Technology savvy. Advanced user of Microsoft Office applications.
Other
- Travel might be required.
- Flexibility on working hours to manage clients/partners outside the Middle East region.
What We Offer
- Hybrid mode.
- Flexibility.
- International exposure.
- Pleasant environment (the company got recently certified as “Great Place to Work”).
Location
Riyadh, Saudi Arabia.
