Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Location
Kuwait, Multiple Locations
Work Conditions
- 3 days/week in-office
- Travel: 25-50%
Responsibilities
- Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
- Collaborates across the company and customer/partner teams to achieve customer/partner objectives and increase satisfaction.
- Proactively manages business and technical risks, adapting methodology to communicate and minimize risks.
- Delivers solutions aligned with company methodologies to ensure proven practices for customer operational readiness.
- Guides customers/partners towards well-architected and optimized solutions to increase retention and expansion opportunities.
- Proactively identifies new opportunities for Consumption, Usage & Unified expansion based on business value and understanding of the company's value proposition.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, or equivalent experience.
Additional or Preferred Qualifications
- Bachelor's Degree in relevant fields AND 8+ years experience in cloud/infrastructure technologies OR a Master's Degree in relevant fields AND 6+ years experience in cloud/infrastructure technologies.
- 4+ years experience in a customer-facing role and on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services).
