CSA Manager

About
The Global Customer Success (GCS) organization is part of the Customer Experience and Success (CE&S) organization, responsible for ensuring customer success on the company Cloud. This role involves leveraging AI-powered capabilities and human expertise to accelerate business value and promote long-term loyalty. The CSA Manager will lead a team dedicated to driving business transformation within customer organizations, with a focus on governance, operations, AI adoption, and advanced technology solutions.

Responsibilities

• Lead the team in understanding client needs and drive support coverage.
• Foster a positive team culture while ensuring the team achieves customer success.
• Manage team performance metrics and apply a data-driven approach to project prioritization.
• Engage in discussions about technical strategy with customer leadership teams.
• Analyze industry trends to build a team that meets client demands.

Qualifications

• Bachelor's Degree in a relevant field with at least 8+ years of experience in cloud technologies and IT consulting.
• 3+ years of experience managing technical teams or practice managers.
• Proven expertise in customer-facing roles, including experience in leading projects and functions.
• Technical certification in cloud platforms is a plus.

Work Conditions

• 2 days/week in-office
• Less than 25% travel

Location
Singapore, Singapore, Singapore