CSA Manager job in Unspecified

Position

About
The Global Customer Success (GCS) organization is part of the Customer Experience and Success (CE&S) organization, responsible for ensuring customer success on the company Cloud. This role involves leveraging AI-powered capabilities and human expertise to accelerate business value and promote long-term loyalty. The CSA Manager will lead a team dedicated to driving business transformation within customer organizations, with a focus on governance, operations, AI adoption, and advanced technology solutions.

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Responsibilities

Lead the team in understanding client needs and drive support coverage.
Foster a positive team culture while ensuring the team achieves customer success.
Manage team performance metrics and apply a data-driven approach to project prioritization.
Engage in discussions about technical strategy with customer leadership teams.
Analyze industry trends to build a team that meets client demands.

Qualifications

Bachelor's Degree in a relevant field with at least 8+ years of experience in cloud technologies and IT consulting.
3+ years of experience managing technical teams or practice managers.
Proven expertise in customer-facing roles, including experience in leading projects and functions.
Technical certification in cloud platforms is a plus.

Work Conditions