With over 17,000 employees worldwide, the company’s Customer Experience & Success (CE&S) organization aims to empower customers to accelerate business value through exceptional customer experiences utilizing the company’s products, services, and partnerships. Join CE&S and help shape a future where customers realize their business outcomes more efficiently with innovative technology.
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Are you a tech-savvy individual with a passion for Cloud and IT Service Management? Do you want to play a key role in helping our strategic enterprise customers maximize their use of the company products and services? If you thrive on supporting customers in realizing their transformational cloud projects, this role could be for you.
As a Customer Success Account Manager (CSAM), you will serve as the primary delivery lead and partner for our strategic customers, empowering them to achieve more by accelerating their value realization across Digital Cloud platforms. You will leverage your technical expertise, business acumen, and industry insights to manage the end-to-end post-sales delivery and support orchestration across the company and Partner ecosystem, ensuring the right resources are aligned to meet customer business outcomes.
In this role, you will have opportunities for career growth, hone your delivery management skills, and deepen your expertise in cloud technology and industry practices. At the company, we embrace a growth mindset, foster innovation to empower others, and collaborate to achieve shared success. Our values of respect, integrity, and accountability help create a culture of inclusion where everyone can thrive.
Location: Saudi Arabia, Multiple Locations
Work Site: 3 days/week in-office
Travel: Less than 25%
Profession: Customer Success
Discipline: Customer Success Account Management
Role Type: Individual Contributor
Employment Type: Full-Time
Responsibilities
In the role of CSAM, you will:
- Customer Relationship Management: Foster, establish, and expand relationships with key C-level stakeholders to ensure a clear understanding of customer priorities and goals, facilitating quality solution planning, execution, and governance.
- Customer Success Leadership – Consumption Leadership: Mitigate risks and accelerate the delivery of the company solutions by leading a coordinated team effort that promotes production-level consumption.
