About the Role
The company is seeking a Customer Support Specialist to be based in our Doha, Qatar office. This role is part of the company Supply Chain Execution organization and will involve serving as a Customer Program Manager for clients in Qatar and other Middle Eastern countries.
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Position Responsibilities
- Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
- Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
- Be responsible for customer account health and provide world-class customer support.
- Collaborate with customers to determine specific needs, recommend potential solutions, and engage internal partners as necessary.
- Develop, prepare, and deliver presentations to customers and internal organizations.
- Advise customers regarding the status, changes, or improvements of orders and follow up on issues related to their accounts.
- Utilize multiple company systems in a fast-paced environment.
- Respond to customer inquiries and provide information regarding company products, services, processes, and operations.
- Facilitate delivery problem resolution in response to customer inquiries.
- Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
- Coordinate collection and processing, and analyze supplier and/or customer data regarding ordering and/or delivery of spare parts, provisioning products, or related services.
- Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
- Monitor and share key performance metrics with customers and internal partners.
- Interface with customers and internal company resources.
Basic Qualifications (Required Skills/Experience)
- Minimum of one year of experience in the aerospace industry.
- Understanding of supply chain processes.
- Experience developing presentations for and presenting to executive leadership.
- Strong communication and problem-solving skills.
- Ability to work and collaborate cross-functionally across multiple organizations.
- Eager to learn and grow.
- Ability for minimal travel domestically and internationally.
Preferred Qualifications (Desired Skills/Experience)
- Knowledge of SAP.
- Engineering or technical experience.
- Experience in account management or customer support.
Relocation
- This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
International Position
This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of company U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities.
Security Clearance
This position does not require a Security Clearance.
Visa Sponsorship
The employer is willing to sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award.
Shift
This is not a shift worker position (Qatar).
