The company has unified payments, payouts, and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at the company are limitless. We believe in straight talk, quick decisions, strong execution, and elegant solutions. The company is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
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Work Conditions: On-site, Full-time
Responsibilities:
- Serve as a focal point and source of knowledge for departments in the company and for our clients.
- Share knowledge by advising the Customer Success department and other internal teams, keeping the knowledge base up to date, including creating new articles.
- Manage major and critical production outages – take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
- Work closely with business and engineering teams to ensure efficient issue resolution, minimize further escalations, and identify suitable solutions.
- Analyze production traffic and locate design gaps through deep-dive analysis of transaction processing by clients and partners.
- Participate in the features development life cycle from design to implementation method and handover to relevant teams.
- Maintain production quality by coordinating maintenance in production with the engineering team, providing risk analysis, and enhancing production quality.
Requirements:
- At least 3-5 years of experience in Technical Support Tier 3/Sales Engineer/Escalation customer-facing or similar positions in the Customer Success department for B2B – Must.
- Experience with APIs (especially REST APIs), SQL, and Postman – Must.
- Experience with inspecting and diagnosing logs – Must.
- Strong ability to understand complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions – Must.
- A people person with a can-do mentality, strong communication skills, ability to work independently, lead and implement new processes, and multitask – Must.
- Excellent English – Verbal and written.
- Familiarity with Jira and Confluence – Advantage.
- Proven resume in the FinTech industry domain – Advantage.
