Help AG, an e& enterprise company, is seeking a talented and experienced FortiSOAR Specialist who will be responsible for the orchestration and automation of incident response in Dubai, United Arab Emirates. This full-time, on-site role directly supports Help AG customer engagements, working both on-site and off-site, by utilizing the FortiSOAR solution and leveraging IT and security technologies. The specialist will serve as the primary technical and operational Subject Matter Expert (SME) for Automation, Integration, and Playbook development. Collaboration with the Cyber Engineering, Cyber Defense, Platforms & Architecture, and Service Delivery Governance teams is essential to deliver successful outcomes agreed upon by Help AG and its customers.
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Responsibilities:
- Integrate new logging sources and build playbooks for effective security incident triage and response.
- Develop simple and complex playbooks and connectors integrating various technologies.
- Deploy, configure, manage, operate, and monitor FortiSOAR in a Security Operations Center (SOC) environment.
- Assist security teams by identifying challenges and providing best practices for SOAR.
- Implement and manage FortiSOAR VM in dedicated, on-premises, and cloud environments.
- Design and architect FortiSOAR in customer environments.
- Create dashboards, reports, incident war rooms, and manage staff rosters.
- Support pre-sales, sales, and business development of existing and new services.
- Work collaboratively with peers to transition customers and infrastructure into operations.
- Enable rapid detection, mitigation, containment, and response to cybersecurity incidents.
- Create, optimize, and document processes, procedures, and workflows; track and report on SLAs, KPIs, and OLAs.
- Manage incidents, problems, risks, and compliance activities; participate in 24x7 on-call support as necessary.
Qualifications & Skills:
- Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related field.
- 5+ years of experience in Fortinet FortiSOAR is mandatory.
- Proven experience in developing FortiSOAR connectors and playbooks.
- Familiarity with integrating various technologies with the SOAR platform.
- Preferred exposure to SIEM systems (e.g., Splunk, Sentinel, QRadar, Securonix).
- Holding NSE 6 FortiSOAR Administrator and NSE 7 FortiSOAR Design and Development (Architect) certifications is preferred.
- Strong scripting and integration skills, particularly in Python, GO, Kusto/KQL, PowerShell.
- Expert knowledge of information security technologies (e.g., SIEM, NGFW, CTI, WAF) and IT systems, including Office 365.
- Understanding of Managed Security Service delivery, cybersecurity concepts, and standards.
- Proven ability in managing security events and mitigating threats effectively.
- CISSP, CISM, CISA certifications (or equivalent experience) are desirable.
- ITIL accreditation or relevant experience is a plus.
- Strong interpersonal skills, communication prowess, and the ability to work collaboratively.
- Flexible work approach based on job requirements.
Benefits:
- Health insurance from leading global providers.
- Opportunities for career progression through challenging projects.
- Employee engagement and wellness activities throughout the year.
- Excellent learning and development opportunities.
- Annual flight tickets to home country.
- Inclusive and diverse working environment with a flexible/hybrid work policy.
