Gas Turbine Product Service Lead Engineer (m/f/d)

As the Gas Turbine Product Service Lead Engineer, you will provide technical guidance and support to Gas Turbine customers. In this role, you will be responsible for customer technical issue resolution for Gas Turbine Compressor components and operability, ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to the company and our customers.

Responsibilities

• Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all the company heavy duty frame sizes.
• Lead and project manage complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goals.
• Lead external communication with customers including the development and introduction of technical information letters and/or other needed documentation.
• Prepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviews.
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
• Ensure operational rigor and support to the team on the cases they handle.
• Work with other experts to ensure cross-platform information dissemination and training; mentor and develop less experienced staff.
• Develop awareness of global fleet issues and how they might impact regional customers.
• Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical meetings.
• Participate in Lean Action Workouts and Kaizen projects to improve internal Product Service processes and support continuous improvement efforts.

Requirements

• Bachelor’s Degree in Engineering or related technical discipline from an accredited college or university (or equivalent experience).
• Good understanding/experience with Gas Turbine components design is a plus.
• Extensive experience in Field Services and/or Engineering with significant gas turbine exposure and experience.
• Ability to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <10% travel.
• Strong English language communication capability, both verbal and written.

Desired Characteristics

• Extensive gas turbine experience and proven track record of developing or servicing heavy duty gas turbines.
• Demonstrated ability to drive projects to completion.
• Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers.
• Demonstrated capability to remain calm and collected in challenging/safety related/high-cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.

Additional Information

• Relocation Assistance Provided: No
  Location
  Baden