As the Global Storefront Quality Manager, you will oversee, ensure, and enhance Storefront’s capabilities to comply with external standards and regulations, particularly in alignment with Aerospace Standard AS9120. This role involves collaboration with multiple storefront leaders, including utilizing and training FLIGHT DECK problem-solving and action planning. You will be responsible for defined work or projects, providing technical expertise for product hardware and industry standards inquiries, following individual and departmental work plans, meeting short-term objectives, and supporting the resolution of issues through immediate action planning.
Roles and Responsibilities
- Drive the Storefront Quality performance management process utilizing Smartsheet and review key performance indicators (KPIs), facilitate Daily and Weekly Operating Reviews (DORs/WORs) on behalf of Quality, and support the annual Quality Management Review (QMR).
- Provide technical guidance for product nonconformity coming from repair vendors and suppliers, and support Supplier Corrective Action Requests.
- Maintain and continuously improve the Quality Management System (QMS) documents, ensuring it evolves with business and regulatory needs.
- Plan and conduct internal audits throughout Storefront processes to verify adherence/compliance, identify gaps, and ensure the Storefronts are audit-ready.
- Create, review, and control Standard Operating Procedures (SOPs) utilizing FLIGHT DECK to ensure uniform practices, reduced variation, and repeatable results across Storefronts.
- Lead preparation and coordination for external audits (i.e., AS9120, the company Headquarters Quality Systems Audit (QSA), Customer and Supplier audits, etc.) and sustain ongoing compliance.
- Train Global Storefronts on QMS requirements, Quality policies, and FLIGHT DECK Fundamentals, including but not limited to: Problem Solving, Action Planning, and Standard work to embed Quality thinking across the organizations.
Required Qualifications
- Minimum of 3 years of experience in aerospace, aviation, or MRO environments, with direct involvement in aftermarket, MRO, and/or hands-on work with the company commercial engines or similar turbine engine products.
- Comprehensive understanding of Quality Management Systems (QMS) with at least 3 years of practical experience applying or supporting QMS processes.
- Working knowledge of industry and regulatory standards such as AS9120, FAA, and/or EASA regulations, demonstrated through participation in audits, certifications, or compliance activities.
- Previous technical experience in aftermarket, MRO, and/or the company commercial engine facilities (e.g., component repair, module or engine-level work, shop operations, or technical support).
- Demonstrated excellent written and verbal communication skills, including at least 2 years of experience collaborating with cross-functional, multicultural, or geographically dispersed teams (e.g., supporting global sites or customers).
- Ability and willingness to travel as business needs require to support global Storefront facilities.
Desired Characteristics/Skills
- Knowledge of the FLIGHT DECK (Continuous Improvement) Fundamentals.
- Deep knowledge of Regulatory standards (i.e., FAA/EASA/CAA, etc.).
- Previous experience in technical aftermarket.
Travel Requirement
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Ability and willingness to travel as business needs require to support global Storefront facilities.
Relocation Assistance Provided
No
