About the Job:
As an Incident Manager at the company, you will lead the response to critical IT disruptions, coordinating efforts across multiple technical teams to restore services quickly. This full-time position, based in Riyadh, Saudi Arabia, requires you to act as the primary point of contact for high-impact incidents, managing the process from start to finish and serving as an escalation point for major issues. Your role will involve providing clear and timely communication to stakeholders, prioritizing incidents based on business impact, and driving post-incident reviews to improve service delivery. You will also develop and refine incident management procedures and participate in on-call support for critical incidents.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
About Us:
The company is an IT services, consulting, and business solutions organization with over 50 years of experience in partnering with the world’s largest businesses on their transformation journeys. Through its consulting-led, cognitive powered, integrated portfolio of services and solutions, the company uses its Location Independent Agile™ delivery model, known for excellence in software development. A part of the Tata Group, the company has a global workforce of over 616,171 consultants across 53 countries, representing 157 nationalities.
Responsibilities:
- Lead incident coordination and management efforts across technical teams during critical IT disruptions.
- Manage the response and resolution process for major incidents, ensuring effective communication with all stakeholders.
- Prioritize incidents based on urgency and business impact.
- Conduct root cause analysis to identify and mitigate the causes of incidents.
- Improve incident management procedures by developing runbooks and escalation policies.
- Ensure thorough documentation of incidents, actions taken, and resolutions.
- Participate in an on-call rotation for 24/7 support of critical incidents.
- Utilize strong technical knowledge of IT infrastructure and IT Service Management tools like ServiceNow or Jira Service Management.
- Familiarity with monitoring and alerting tools such as Splunk or Datadog is essential.
- ITIL knowledge is highly valued, with ITIL 4 / COBIT / Agile certifications preferred.
Language Requirements:
Proficiency in English is required.
Application Deadline:
31-Dec-2025
