The company powers economies and empowers people in over 200 countries and territories worldwide. Together with our customers, we are helping to build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
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We are hiring an Integration Manager to support customers across Eastern Europe, the Middle East, and Africa as part of our Ethoca EEMEA Product Integration team. This role is critical to how our customers experience the company and Ethoca. You will work directly with customers integrating our solutions, many of whom are technically sophisticated and expect strong guidance throughout the process. You will also partner closely with our Sales teams to support pre‑sales technical discussions and solution design. This is a hands-on, customer-facing role that requires technical fluency, structured execution, and the ability to drive clarity across complex stakeholder environments.
Core Responsibilities:
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Customer Integration & Delivery
- Act as the primary technical point of contact for customers during onboarding and post-go-live.
- Lead customers through end-to-end integrations, from kick-off through configuration, testing, and launch.
- Review customer requirements and existing processes, recommending practical, scalable solutions.
- Build and maintain integration plans, track risks and mitigations, and provide clear status updates to customers and internal stakeholders.
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Pre‑Sales Technical Support
- Partner with Sales during pre‑sales engagements as the technical expert in customer discussions.
- Support solution design, feasibility assessments, and technical Q&A during the sales cycle.
- Translate customer needs into actionable technical requirements for internal teams.
Ideal Candidate Attributes:
- Pragmatic, proactive, and comfortable owning complex integrations.
- Experience in implementing or supporting API- or SFTP-based integrations, ideally in fintech, payments, or SaaS.
- Comfortable working directly with customers on technical topics and managing demanding stakeholders.
- Strong execution discipline, with ability to build plans, track risks, manage dependencies, and follow through.
- Solution-minded, focused on outcomes, not theory.
Requirements:
- Strong spoken and written English.
- Customer-facing technical experience.
- Ability to manage multiple integration efforts in parallel.
- Willingness to be based in Dubai or India to support Middle East customers.
Nice to Have:
- Arabic language skills.
- Payments or financial services experience.
- Experience with SQL or similar technical tools.
Corporate Security Responsibility:
All employees are expected to abide by the company's security policies and practices and ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach and complete all periodic mandatory security trainings in accordance with the company's guidelines.
