The company is the leading fintech platform in Saudi Arabia and the wider GCC region, committed to creating a customer-centric financial super-app. Serving millions of users and partnering with global brands such as SHEIN, Jarir, noon, IKEA, and Amazon, the company stands as Saudi Arabia’s first fintech unicorn, supported by top investors including Sanabil Investments and SNB Capital. The company operates from its headquarters in Riyadh along with additional regional and global support offices.
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As an IT Helpdesk Engineer, you will support the company’s technology environment, ensuring that team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the key person for resolving technical issues, managing assets, and supporting new technology rollouts, thereby contributing to a scalable and secure IT infrastructure.
You are a problem solver and an empathetic communicator who thrives in a fast-paced environment. You will adopt a hands-on approach to IT support while establishing strong foundations for the growing team. Additionally, you will explore AI opportunities within IT support to enhance operations and reduce manual workloads.
Responsibilities:
- Set up new hire computers and ensure appropriate systems access by their first day.
- Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
- Manage and support virtual and physical conferencing setups alongside virtual meeting platforms (Google Meet, Zoom, MS Teams).
- Administer enterprise software and productivity tools, overseeing user creation, access control, and identity management.
- Maintain IT hardware inventory and manage the procurement process for tech equipment.
- Conduct IT onboarding sessions for new employees.
- Implement and optimize IT systems and processes focusing on operational efficiency and data security.
- Drive the rollout of new tools, systems, and technologies.
- Manage vendor relationships and oversee licensing needs.
- Document all IT-related activities and develop internal knowledge bases and guides.
Your Expertise:
- 2–4 years of IT helpdesk or IT support experience.
- Experience with Google Workspace, Slack, and standard business software applications.
- Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
- Working knowledge of identity and access management best practices.
- Experience in IT hardware asset management and procurement.
- Proven ability to manage onboarding/offboarding processes efficiently.
- Comfortable working in both in-person and remote support scenarios.
- Strong communication skills with a proactive, customer-focused mindset.
- Experience documenting IT processes and building help guides is a plus.
