About the Role
The Pre-Sales Consultant will play a crucial role in advising the Business Development and Sales teams on complex deals. This position emphasizes addressing technical and product-related queries while assisting customers in understanding the effective implementation of the company’s systems. The consultant will become a product specialist with comprehensive knowledge of all product integrations and enterprise features.
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Responsibilities
- Work closely with the sales/business development team to explore sales opportunities for the company’s product suite.
- Liaise and engage with customers and prospects to qualify opportunities and create solution constructs.
- Assist the Business Development/Sales team in qualifying customer needs and conducting pre-demo needs analysis.
- Drive techno-functional discussions during client interactions and within pre-sales activities, capturing customer requirements with clarity.
- Serve as the single point of contact (SPOC) throughout the complete pre-sales cycle, from scoping requirements to product fitment, solutioning, and creating technical proposals in collaboration with sales, delivery, product, and support teams.
- Draft solution scope documents that meet customer expectations and effectively communicate requirements to delivery and product teams for estimation and successful execution.
- Generate product demo scripts and scenarios, and facilitate product demos/workshops.
- Manage, coordinate, and execute the complete bidding process for Requests for Information (RFIs) and Requests for Proposals (RFPs).
- Develop statements of work and other necessary contractual documents.
- Complete additional tasks as required on an ad-hoc basis.
Requirements
- Fluency in Arabic and English is essential.
- Demonstrated self-initiation and ability to acquire knowledge independently.
- High level of performance and achievement.
- Outstanding leadership qualities with strong team-building skills.
- Excellent communication skills, both verbal and written.
- Creative problem-solving ability with a detail-oriented and highly organized approach.
- Excellent follow-up and time management skills.
- Willingness to travel up to 30%.
- Ability to represent the company positively and effectively communicate its offerings.
- Motivated individual with the capability to influence and inspire others.
- Ability to thrive under pressure.
- Capable of conducting SWOT analyses on solution offerings and positioning the company's products against competitors globally.
- Knowledge of global real-time, rails, retail payments, and the payments landscape.
- Fair understanding of Real-time Payments, including PSD2, Open Banking, Payment Hub, SWIFT, SEPA.
- Familiarity with the banking and payments landscape in Kuwait and the GCC region is highly preferred.
- Proficient in preparing presentations, documents, and analytical reports.
- Ability to initiate discussions and leave a lasting impression.
- Committed to staying updated on market knowledge regarding the payments domain and progress in relevant geographies.
