Quality Control Analyst - Home Finance (Outsource)

About
The Quality Control Analyst – Home Finance role is responsible for providing advisory matter expertise to the Home Finance Sales Unit, serving as a point of reference and responding to queries. The analyst will deliver excellent service in accordance with agreed standards, evaluate department activities and internal control systems, identify shortcomings, and recommend suitable changes to management.

Key Accountabilities
The main responsibilities of this role include:

• Facilitating and performing the Risk & Control Self-Assessment (RCSA) process for the Home Finance Sales Department and drafting mitigation plans if gaps are identified for follow-up.
• Supporting reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improving existing KRI and related reporting.
• Preparing Audit Deliverables and addressing questions during audits.
• Writing or revising Standard Operating Procedures (SOP) and Process Documents for the HF Sales Unit.
• Preparing periodic daily, weekly, and monthly MIS Reports on various parameters including Process & Productivity, Staff Performance, Monthly Disbursement, TAT, and Customer Complaints.
• Maintaining Staff Records including Recruitment Reports, Organization Charts, Warning Letters, and Performance Plans.
• Supporting the Business Unit with Shariaa/legal/GCD approvals and coordination with Risk functions for the timely submission of required deliverables.
• Ensuring adherence to the company's prescribed processes, SOPs, and local regulations.
• Analyzing and coordinating daily department activities while providing general administrative support.

Requirements
Specialist Skills / Technical Knowledge Required for this role:

• Detailed knowledge of the home finance process.
• Awareness of regulatory policies and procedures (AML/KYC/Sanctions Guidelines).
• Sound knowledge of Operational Risk Management.
• Understanding of the company's service standards.

Skills required for undertaking the role:

• Working knowledge of banking guidelines & processes.
• Analytical and research skills.
• Effective communication skills.
• Attention to detail.
• People management skills.

Additional Details
Exceptional demands of the role include the ability to work under pressure and meet stringent deadlines, as well as being a team player.