Revenue & billing analyst

About the Role
As a Revenue & Billing Analyst, you will take ownership of the financial operations across the customer lifecycle, spanning billing, accounts receivable, collections, reconciliations, and revenue reporting. You will join a lean, highly autonomous Finance team where your contributions will significantly impact financial accuracy and operational efficiency. This role entails investigating billing and payment issues, identifying root causes, and enhancing processes. Additionally, you will contribute to MRR/ARR reporting and help to strengthen workflows and systems behind revenue operations. The position is fully remote and operates asynchronously with at least five hours of daily overlap with a UK-based Finance team.

Accountabilities

• Own the end-to-end customer billing process, including invoicing, subscription changes, payment queries, refunds, failed-payment recovery, credit notes, and billing corrections within agreed approval limits.
• Manage accounts receivable, collections, and dunning activities, resolving failed payments and billing disputes directly with customers.
• Partner with Customer Success on complex or sensitive customer billing cases and ensure issues are followed through to resolution.
• Investigate recurring billing and payment issues, identify root causes, and improve underlying processes to prevent recurrence.
• Perform reconciliations across billing, payments, subscription reporting, and the general ledger, ensuring financial data accuracy by explaining timing or definition differences.
• Produce and analyze MRR/ARR movement reporting to help Finance understand changes in recurring revenue and their underlying reasons.
• Drive Finance automations across billing, accounts receivable, collections, and reporting to transition routine activities to efficient, exception-based processing.
• Support changes to billing platforms, pricing, and packaging from a Finance perspective by defining requirements, testing outcomes, monitoring exceptions, and collaborating with Product and Engineering on necessary technical changes.
• Contribute to an inclusive, supportive, and high-performing remote team culture.

Requirements

• Experience owning customer billing and accounts receivable or collections, including investigating exceptions and driving resolution.
• Proven experience resolving complex customer billing or payment issues directly with customers.
• Familiarity with billing processes in a subscription, SaaS, or recurring-revenue environment.
• Strong reconciliation skills; ability to independently investigate discrepancies between financial, billing, and customer datasets.
• Proficient in Excel or Google Sheets, with confidence handling financial data and reporting.
• Demonstrated ability to enhance recurring Finance processes by automating and optimizing workflows.
• Comfortable using AI and automation tools, ensuring control and accuracy.
• Excellent written and verbal English communication skills.
• Strong autonomy, organization, and problem-solving abilities, thriving in an async-first, fully remote environment.
• A track record of ownership, continuous improvement, and progressive responsibility; around four years of relevant experience is typical, but demonstrated impact is valued over specific years of experience.
• Collaborative mindset focused on contributing to a mission-driven, skills-oriented environment.

Bonus Skills

• Experience with subscription billing platforms such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio, or Paddle.
• Familiarity with collections platforms such as Upflow or Tesorio.
• Knowledge of MRR, ARR, churn, or subscription-revenue reporting.
• Experience with SQL or self-service BI tools like Looker, Metabase, Power BI, or Holistics.
• Experience building or maintaining automations using tools like Claude, n8n, Zapier, Make, or Python.
• Familiarity with multi-currency billing, pricing and packaging changes, or ERP migrations.
• Professional accounting qualification.

Benefits

• Competitive compensation: €43,440–€54,300 per year, plus Share Appreciation Rights (SARs).
• Fully remote: Work from almost anywhere, subject to approved hiring locations.
• Flexible and async-first work: Flexible working hours contribute to a healthy work-life balance with at least five hours of daily overlap with the UK-based Finance team.
• Remote work budget: €1,000 per year, or up to €2,000 from day one for laptop purchases.
• Learning & development: Annual budget equivalent to 3.5% of compensation, with opportunities for professional growth.
• Parental and caregiver support: Paid parental leave of 8–16 weeks, with tailored approaches to returning to work.
• Flexible time off: Unlimited and flexible time-off policy supporting rest, recharge, and wellbeing.
• Global team: Work alongside an international, distributed team in a fully remote environment.
• Contract arrangement: This position is offered on an Individual Contractor basis.