About the Job
Drive adoption of the company's AI platform across KSA enterprise customers. Build trusted advisory relationships with senior stakeholders. Shape customer retention and revenue growth in a strategic market.
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About the Team
We ensure enterprise customers realize lasting value from the company. We collaborate across EMEA supporting diverse accounts. We turn customer goals into growth.
Responsibilities
- Guiding KSA enterprise customers through tailored success plans that increase product adoption, retention, and account expansion.
- Building trusted advisory relationships with senior stakeholders by connecting the company's capabilities to their strategic priorities.
- Analysing customer data, usage trends, and health metrics to make data-driven recommendations that improve retention and growth outcomes.
- Leveraging AI strategically to drive efficiency, enhance customer insights, and improve the quality of deliverables and outcomes.
- Collaborating with Sales, Product, Marketing, and Support teams to align feedback, mitigate churn risks, and strengthen the team's collective knowledge.
What We're Looking For
- Build and maintain relationships across multiple stakeholder levels in complex enterprise organisations.
- Bring extensive customer success or account management experience in B2B SaaS environments.
- Demonstrate account portfolio planning competency, ability to prioritise work, and excellent time management skills are required.
- Demonstrate a track record of managing and growing enterprise accounts, ideally within regulated industries.
- Apply a commercial mindset to influence renewals, upsells, and product expansion conversations.
- Communicate complex technical concepts as clear business value to both executive and operational audiences.
- Work effectively across time zones in a remote-first environment, with regular travel for client meetings and events.
- Take initiative, solve problems independently, and adapt quickly in a fast-paced setting.
- Use customer success platforms such as Gainsight and Salesforce to track engagement and outcomes.
- Demonstrate proficiency in both English and Arabic languages.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
The company helps people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like the company's Contact Center, Phone, Events, Apps, Rooms, and Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At the company, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
