Zero Tax Jobs Logo
Company logo hidden

Technical Account Manager

Unlock employer Dubai, United Arab Emirates Direct to Company Posted: 09 Apr 2024

Apply Direct

Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Contact employer for details

Requirements

  • Experience: Intermediate
Explore similar roles:
View Technical Account Manager jobs in Dubai View all Technical Account Manager jobs

Position

  • Job Title: Technical Account Manager
  • Experience: 3-5 years as technical support (Level/Tier 2), 2 years with SaaS products
  • Responsibilities:
    • Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
    • Timely and professional handling of customer tickets and requests, maintaining Moment’s SLA’s and customer satisfaction objectives
    • Escalating and owning issues internally and externally with service providers / partners
    • Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
  • Requirements:
    • Knowledge in API and bug reporting tools
    • Knowledge in SQL, Postman, AWS dashboards, Kibana, Jira, Salesforce, Confluence, and AWS dashboards
    • Significant customer-facing experience
    • Great technical writing and verbal communication skills
    • Strong debuggability skills with multiple tools
    • Experience in a payments industry is an advantage
    • Experience in a fast-growing organization is an advantage
    • Fluent in English (writing and verbal) is a must

Ready to apply for roles like this?

Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.

Unlock employer & apply directly
Apply Direct

Jobs you might like   View all jobs

About Software Development Company

Company details are hidden. Subscribe to view full company profile.
Learn more

Related Articles

How to Find a Tech Job in Dubai, United Arab Emirates cover image

How to Find a Tech Job in Dubai, United Arab Emirates

 AI Software Developer Jobs in the UAE cover image

AI Software Developer Jobs in the UAE

 Software Engineer Salaries in Dubai, UAE - An Ultimate Guide cover image

Software Engineer Salaries in Dubai, UAE - An Ultimate Guide

Ready to apply for this role?

Apply Direct