The Technical Architect is responsible for leading the architectural strategy, design, and technical vision of the NG911 call-handling platform (e.g., GEMMA). The role ensures that the platform meets industry standards for performance, scalability, security, and reliability while enabling seamless integration with emergency communication systems and future public safety technologies. This position involves working closely with cross-functional teams to drive innovation in mission-critical software that supports next-generation 911 (NG911) services.
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Key Responsibilities:
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Architecture & Technical Leadership:
- Define and maintain the architectural blueprint for the NG911 call-handling platform.
- Guide design decisions on system scalability, fault tolerance, real-time communications, geospatial routing, and cybersecurity.
- Evaluate and implement emerging technologies to advance platform capabilities.
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Strategic Planning & Innovation:
- Lead long-term technical planning and establish architectural roadmaps.
- Assess feasibility, cost, and architectural implications of new features or integrations.
- Identify and mitigate architectural risks early in the development lifecycle.
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Cross-Functional Collaboration:
- Work closely with engineering teams to ensure effective implementation of architectural designs.
- Coordinate with public safety agencies and telecom providers to ensure compliance with NG911 standards.
- Act as a subject matter expert for NG911 call-handling software.
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Governance & Standards:
- Establish and enforce software architecture best practices and coding standards.
- Ensure systems comply with SLAs, data privacy laws, and cybersecurity best practices.
- Drive design reviews and technical audits.
Qualifications:
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Required:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 10+ years of experience in software architecture or engineering, with at least 3 years in a leadership role.
- Strong understanding of NG911 standards (e.g., NENA i3), SIP/RTP protocols, CAD systems, and geospatial data systems.
- Expertise in distributed systems, microservices architecture, and secure cloud deployments (AWS, Azure, or hybrid).
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Preferred:
- Experience with Emergency Services IP Networks (ESInets) and PSAP systems.
- Familiarity with federal and state-level NG911 initiatives.
- Certifications in architecture frameworks (e.g., TOGAF) or cloud architecture.
Key Competencies:
- Strategic and systems thinking
- Strong communication and stakeholder engagement skills
- Leadership in high-stakes, regulatory-driven environments
- Ability to manage technical complexity with clarity and confidence
Language Requirements:
Not specified.
