IT Service Specialist

About the Job
At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities, are key drivers in our aim to empower everyone to create sustainable solutions.

This position, reporting to the Applications Manager, involves managing end-user devices and IT assets. You will be responsible for the set-up, installation, uninstallation, and support of standard software on end-user devices. Your role includes the entire lifecycle management of IT assets, from procurement through to disposal. You will assist in inventory management and ensure that appropriate IS solutions/services are delivered according to agreed Service Level Agreements (SLAs). Your responsibilities also include resolving escalated issues, adhering to IS policies and protocols, and collaborating on global requirements and roll-outs.

Your Role and Responsibilities:

• Set up, install, un-install, and support standard software on end-user devices.
• Manage the complete lifecycle of IT assets following IT procedures.
• Assist in IT asset management, including inventory and storage.
• Deliver IS solutions/services in accordance with SLAs, on time and within budget.
• Resolve escalated issues experienced by the business.
• Adhere to IS policies, procedures, and ABB's core policies.
• Manage IS-related vendor tasks and collaborate with OSS/CX teams.

Qualifications for the Role:

• Bachelor’s degree in IT/IS sciences or engineering.
• Minimum of 2 years relevant experience in a similar role.
• Strong team player with good communication skills, able to convey technical information to a non-technical audience.
• Fast adaptability to change.
• Knowledge and proficiency in Microsoft Office products.
• Basic understanding of computer troubleshooting, .Net application development, server administration, MS SQL Server, and network troubleshooting.
• Proficient in English (verbal and written).

More About Us
We value people from diverse backgrounds and invite you to take your next career step with ABB. Join us in making a meaningful impact with our innovative solutions.