About the Job
Akkodis is a global leader in the engineering and R&D market, dedicated to leveraging connected data to accelerate innovation and digital transformation. With a passion for technology and talent, our team of 50,000 engineers and digital experts operates across 30 countries in North America, EMEA, and APAC, offering extensive industry experience and expertise in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI, and data analytics.
We are seeking an experienced Application Support Analyst to join our team in Abu Dhabi. This role will provide technical support for the Oracle Primavera P6 application (and/or Ecosys), addressing technical issues reported by end-users, overseeing database management, facilitating migration to new versions, and ensuring smooth integration.
Responsibilities:
- Analyze and resolve incidents or issues related to Oracle Primavera P6, raised by users globally.
- Liaise with Oracle Support as needed to resolve P6-related issues.
- Assist in the conversion of the Primavera P6 database from Oracle to SQL Server.
- Ensure data integrity and functionality while converting P6 EPPM to P6 Pro.
- Participate in the migration of P6 to the latest version (22.12.12) at a different data center, adhering to established procedures.
- Document lessons learned from Oracle Primavera P6 issues and store them in repositories.
- Research and understand Oracle Primavera Cloud (OPC) for basic support and collaborate with the vendor for advanced issues.
- Troubleshoot and understand SQL Server database settings.
- Collaborate with infrastructure teams to create dedicated servers for P6 operations in designated data centers.
- Coordinate with the Primavera P6 Business Application Owner (BAO) and Application Owner to support technical requirements.
- Analyze performance issues in Primavera P6 and provide solutions.
- Maintain knowledge of Windows Server, SQL Server, and Oracle Database configurations.
- Install and deploy third-party tools as necessary.
- Manage and install Ecosys tool (from Hexagon) as a plus.
Required Skills:
- Minimum of 2 years experience in application support.
- Proven ability to analyze and resolve user-reported incidents and issues.
- Strong understanding of database management concepts, specifically with SQL Server and Oracle.
- Familiarity with Primavera P6 functionality and workflows is a plus.
- Excellent communication and interpersonal skills for effective collaboration.
- Ability to quickly learn new technologies and adapt to changing environments.
- Strong analytical and problem-solving skills.
Required Education:
- Bachelor's or Master's degree in Computer Science.
Qualifications:
- 2+ years of work experience with Oracle Primavera.
- 2+ years of work experience with Microsoft SQL Server.
- 2+ years of work experience with Oracle Database.
