Technical Account Manager

About the Job
As a Technical Account Manager at Alibaba Cloud, you will act as a customer advocate, providing proactive services to enhance the operational health of customers' cloud-based IT systems within assigned accounts. Your primary focus will be to ensure successful operation and realization of value from Alibaba Cloud products. You will increase customer satisfaction, reduce support costs, and offer insights on product improvements.
You will function as a trusted advisor, helping customers navigate their business challenges while driving the adoption of Alibaba Cloud solutions. As the main point of contact for aftersales delivery, you will provide proactive services, best practice advice, and technical advocacy. You will coordinate with Account Management, support, consulting, and engineering teams to address technical queries promptly, ensuring project timelines and requirements are met.
Your role requires a deep understanding of products and technologies to help accounts avoid issues, mitigate risks, and manage changes and incidents effectively.

Job Requirements

• Bachelor's degree required with a minimum of 5 years of experience, including solid experience in Java development.
• Background in IT, computer science, or cloud computing with a solid understanding of networking, servers, storage systems, enterprise applications, and cloud infrastructure.
• Good understanding of cloud architecture design and familiarity with design methodologies in applications/websites.
• Proven experience in customer-facing positions as a technology consultant.
• Strong knowledge of cloud technical architecture and experience with cloud migration and distributed system design, including HA/Failover.
• Proficient in Microservices, Containers, and/or Serverless technologies (e.g., Istio, Docker, Kubernetes, Mesos).
• Familiarity with major cloud computing providers like AWS, GCP, and Microsoft Azure; knowledge of Alibaba Cloud is a plus.
• Self-motivated with a quick learning ability and the capacity to work under high pressure.
• Fluent in English; proficiency in Mandarin or Arabic is a plus.