Senior Development Engineer (Back End)
Mashreq Dubai, United Arab Emirates
Alibaba Cloud Dubai, United Arab Emirates Posted: 06 Aug 2024
About the Job
As a Technical Account Manager at Alibaba Cloud, you will act as a customer advocate, providing proactive services to enhance the operational health of customers' cloud-based IT systems within assigned accounts. Your primary focus will be to ensure successful operation and realization of value from Alibaba Cloud products. You will increase customer satisfaction, reduce support costs, and offer insights on product improvements.
You will function as a trusted advisor, helping customers navigate their business challenges while driving the adoption of Alibaba Cloud solutions. As the main point of contact for aftersales delivery, you will provide proactive services, best practice advice, and technical advocacy. You will coordinate with Account Management, support, consulting, and engineering teams to address technical queries promptly, ensuring project timelines and requirements are met.
Your role requires a deep understanding of products and technologies to help accounts avoid issues, mitigate risks, and manage changes and incidents effectively.
Job Requirements
Mashreq Dubai, United Arab Emirates
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Established in September 2009, Alibaba Cloud develops highly scalable cloud computing and data management services providing large and small businesses, financial institutions, governments, and other organizations with flexible, cost-effective solutions to meet their networking and information needs. A business of Alibaba Group, one of the world’s largest e-commerce companies, Alibaba Cloud operates the network that powers Alibaba Group’s extensive online and mobile commerce ecosystem and sells a comprehensive suite of cloud computing services to support sellers and other third-party entities participating in this ecosystem.