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Technical Service Manager

Alibaba Cloud Riyadh, Saudi Arabia Posted: 26 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Contact employer for details

Requirements

  • Experience: Senior
  • English: Professional

Position

  • Department: Alibaba Group
  • Degree: Bachelor
  • Work Experience: 5 years
  • About GTS(Global Technical Service) Team: Alibaba Cloud Intelligent Global Technology Services (GTS) is a technical fulfillment/delivery team that provides complete lifecycle services to our customers for all types of cloud solutions, products & customer solutions. We aim to ensure high-quality deliverables/values and seamless control across pre-sales, sales, and delivery stages. We enhance the service ecosystem, optimize delivery efficiency, and reduce delivery costs while establishing an operational business model. Through specialized delivery implementation, systematic middle-office support, and standardized service product capabilities, we leverage the power of cloud and data intelligence. Collaborating with ecosystem partners, we assist customers in achieving their business objectives.
  • Key Description:
    1. To understand the business scenarios of large enterprises, cooperate with the IT, application architecture and personnel of the enterprise, sort out and analyze the existing IT architecture of the customers, assist and provide the IT plan for the overall planning of the IT, and to promote the provision of the pre-sales architect design of the landing, implementation, delivery and coding.
    2. Help large enterprises to develop IT architecture and business processes, including digitalization, Cloud adoption, containerization, business continuity planning, disaster and recovery, exception handling mechanisms and problem contingency plans based on Alibaba cloud product and technical system.
    3. As technical lead and architect for big projects including data mid-end, smart cities, integration projects and etc., provide consulting, architecture and implementation, risk and quality management, operation optimization and ultimately make sure of project success and value delivery.
    4. Regular communication with the customer teams and executives to develop strategic, technical roadmap and plans that help customers achieve their business objectives.
    5. Based on the evolution of products and solutions, carry out forward-looking service solution designs, and achieve low-cost, high-quality delivery and maintenance of public clouds, hybrid clouds, private clouds, etc.
    6. Manage & handle the Whole implementation, development, and Solution design, lead/cooperate with Internal/Vendor/partners development/implementation team & review end-to-end solutions.
    7. Summarize and categorize customer problems, precipitate systematic tool platforms, understand customer business scenarios and promote product and service improvement.
  • Position Requirement:
    1. Bachelor’s degree required and a minimum of 5+ years experience, solid experience in technology/Solution design/implementation
    2. A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications, and the cloud.
    3. Good knowledge and understanding of cloud architecture design and familiarity with architecture methodology and practice in applications/websites.
    4. [Not mandatory] Familiar with Linux/windows and open source (Dubbo, Spring Cloud, Nginx, Tomcat, Hadoop, Hbase, zookeeper, MQ, MySQL, PostgreSQL, Redis, Memcache, Kafka, RabbitMQ, Hive, Spark, Storm, Flink and etc.).
    5. Strong cloud technical architecture knowledge, experience with cloud migration, distributed system design, HA/Failover, and ability to design cloud systems accordingly
    6. Experience with Microservices, Containers, and/or Serverless (including Istio, Docker, Kubernetes, mesos tools)
    7. [Not mandatory]: Good understanding of major cloud computing vendors, such as AWS, GCP, and Microsoft Azure, knowledge of Alibaba Cloud is a plus
    8. Self-motivated, quicker learner, and able to work under high pressure.
    9. Strong ability to withstand pressure, with a sense of responsibility and good teamwork.
    10. Strong technical management and leadership skills.
    11. Proficient English communication skills, including both oral and written expression.
    12. Ability to speak and write Mandarin at a professional level is a plus
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About Alibaba Cloud

Established in September 2009, Alibaba Cloud develops highly scalable cloud computing and data management services providing large and small businesses, financial institutions, governments, and other organizations with flexible, cost-effective solutions to meet their networking and information needs. A business of Alibaba Group, one of the world’s largest e-commerce companies, Alibaba Cloud operates the network that powers Alibaba Group’s extensive online and mobile commerce ecosystem and sells a comprehensive suite of cloud computing services to support sellers and other third-party entities participating in this ecosystem.

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