About the Job
The IT Infrastructure & Service Manager at Allianz Saudi Fransi is responsible for managing all internal and external activities related to IT infrastructure, service management, governance, monitoring, and continuity. This role involves defining and providing IT infrastructure and service management that aligns with operational requirements.
Main Tasks and Responsibilities
- Oversee the installation of network infrastructure, systems, VOIP, mail systems, and security devices for both central and remote locations.
- Implement secure communication measures for Allianz Saudi Arabia using gateways, encryption, and other methods.
- Evaluate the overall IT infrastructure capacity to ensure optimum system performance.
- Plan, coordinate, and implement new IT infrastructure projects and solutions.
- Manage Systems and Network staff by assigning tasks and overseeing implementations and upgrades.
- Mentor, coach, and manage direct reports by establishing specific goals and objectives.
- Design and implement communication networks and systems while participating in IT security design for the Head Office, Branches, POS, VASCO, BSF, and Allianz Group.
- Provide recommendations and assistance regarding hardware, software, and network design to enhance performance, utilization, and security.
- Ensure network and systems installation meets relevant information security requirements.
- Maintain high availability and redundancy for all infrastructure nodes.
- Assist in solving technical problems and notify the Head of IT of network or system failures, taking appropriate actions to address these issues.
- Responsible for strategic planning and project management related to infrastructure and operations, assisting the Head of IT with planning dialogues.
- Oversee IT infrastructure for the Data Center, disaster recovery site, and Branches.
Technical / Functional Skills Required
- General IT Understanding
- IT Management Skills
- IT Architecture & Application Design
- IT Controlling and Performance Measurement
- IT Quality Management
- Data Protection
IT Service Management Skills
- Proficiency with IT ticketing tools
- Change Management
- Incident Management
- Configuration Management of databases
- Asset Management
IT Governance Skills
- Development of IT Policies and Procedures
- Ensuring IT Compliance
IT Service Monitoring Skills
- Service Availability Management
- Service Level Agreement Management
- Performance Monitoring
IT Service Continuity Skills
- Disaster recovery planning and service continuity
- Replication management and mentoring
Experiences Required
- Bachelor's degree in Computer or Information Science-related field or equivalent experience in computer science, business, or project management.
- Minimum of 8 years in an IT discipline, with at least 2 years of project management experience.
- PMP certification or similar project management certification is highly recommended.
