IT Manager, OTS

Location
SAU, Riyadh

About the Job
We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running 24/7. In this role, you will:

• Resolve complex hardware, software, server, and infrastructure issues.
• Ensure that IT maintenance work and troubleshooting is carried out to a high standard following all Amazon policies and guidelines, specifically IT and Health & Safety.
• Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Oversee team projects and support technical task execution while ensuring effective internal customer satisfaction.
• Manage the IT budget and facilitate skill development for Fulfillment Center staff.
• Schedule staff and team hours/shifts.
• Drive continuous improvement of IT team processes and initiatives.

Requirements

• A technical Bachelor’s degree in a relevant discipline is necessary.
• Previous management experience in an operations or logistics environment as an IT or ICT Manager, or as an IT Service Delivery Manager.
• Experience in Linux/Unix support and/or Microsoft Windows support.
• Networking knowledge and expertise, specifically LAN/WAN and wireless.
• Comfortable with IT infrastructure, including data cabling and other fundamental aspects of computer facilities infrastructure.
• Experience in developing, lobbying for, owning, and managing IT budgets, including staff, hardware, and software.
• Effective project management skills and ability to interact with all seniority levels.
• Strong analytical skills and validated problem-solving ability.
• Occasional travel will be required.

Basic Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an information technology operations manager.
• Bachelor's degree or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Preferred Qualifications

• Knowledge of hardware architectures.
• Experience with system management tools and client/server environments.