Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? The Senior Cloud Operations Architect drives our customers’ creative and transformative spirit of innovation across a range of technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
As a Sr. Cloud Operations Architect, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
Location: Riyadh, Saudi Arabia
Work Conditions: This position will require the ability to travel 10% or more as needed.
Key Responsibilities:
- Advise on solutions, provide technical guidance, and advocate for the customer.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
- Consult with a range of partners, from developers to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service events and metrics, and engage in pre-launch planning.
- Solve a variety of problems as customers migrate their workloads to the cloud.
Basic Qualifications:
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Understanding of operational parameters and troubleshooting for four of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Architecture, Applications Development in a distributed systems environment.
- External customer-facing experience with the ability to articulate clearly to both small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
Preferred Qualifications:
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.
- Programming or scripting skills, including Java, Python, Perl, Ruby, C#, and/or PHP.
- Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc.
- Understanding of DevOps practices and tools, including Continuous Integration/Deployment, Puppet, Docker, Kubernetes, Chef, etc.
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