Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Technical Account Managers (TAM) drive our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
Key Responsibilities
- Advise on solutions, provide technical guidance, and advocate for the customer
- Ensure AWS environments remain operationally healthy while reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events, monthly & quarterly metrics, and detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
Work Conditions
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Basic Qualifications
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Understanding operational parameters and troubleshooting for two or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment.
- External customer-facing experience with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
Preferred Qualifications
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.
- Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP.
- Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc.
- Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef, etc.
