Backend Engineer
Firefly Software Development Dubai, United Arab Emirates
Overview
Atlassian is looking for a global leader for our Solutions Engineering (SE) team, with responsibility for the Service Management specialist team. Atlassian's Solutions Engineering team partners with both our direct sales and channel sales teams to deliver technical expertise in the sales cycle and assist in qualifying and closing high-value strategic opportunities, while shaping the customer's solutions purchasing decisions across the full Atlassian suite of products. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and leadership skills.
Responsibilities
As the Head of Solutions Engineering, ITSM you will focus on building credibility and trust with the technical leaders in our global customer & prospects by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of Atlassians “System of Work” Platform. We act as technical leaders, helping customers solve their most complex business challenges through the value they realize from Atlassian solutions. We do this by leveraging best practice and industry standards to build customer trust, align to business outcomes and architect best in class solutions.
This Leader will play a crucial role in driving our sales efforts by building highly scalable sales processes, tools and techniques. In addition this leader will have experience building operational effectiveness and rigor across the organization. The ITSM Solutions Engineering team is responsible for growing the direct ITSM business as well as supporting the core Atlassian sellers and SE team. This team will be required to build scale, and ITSM expertise across the Core sales team. This individual will lead a team of skilled ITSM experts, and is expected to collaborate closely with the sales, product, and partner teams to develop and articulate comprehensive cross-functional strategies and technical solutions that address the business challenges of a broad set of the customer base. The ideal candidate will have a strong background in upleveling the professional selling skills of the team, specifically in value creation of SaaS & Cloud solutions.
The ideal candidate understands & can demonstrate how to continually advance the organization, strategy and tactical activities of the team to best impact the business growth expectations.
Qualifications
Leadership & Team Development:
Strategic Planning & Execution:
Customer Engagement & Solution Design:
Cross-Functional Collaboration:
Market & Industry Expertise:
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Atlassian provides tools to help every team unleash their full potential. They build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned.