About the job
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Job Description:
Why will you enjoy this new opportunity?
Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As a Multi-Cloud Technical Account Manager (TAM) you will enjoy using your technical, communication and collaboration skills to help our customers achieve their full potential through their adoption of VMware's technologies. Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will need to manage your own schedule and priorities to help our customers achieve their goals. As a TAM, you will have the opportunity to specialize in a VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results.
Success in the Role:
What are the performance outcomes over the first 6-12 months you will work toward completing?
During the first year, you will onboard into the TAM role and work with your assigned customers. The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you. You will continue developing & maintaining deep technical knowledge & skills for a given VMware technology area. Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. You will establish a long-term relationship with your customers. You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies. You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s. If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives. Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you. You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives. You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements. You will be seeking advanced certification and/or knowledge in the solution area you want to specialize in.
The Work:
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As part of the Customer Success TAM team, you will be working for a long-term period with several assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased. The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following: Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities: Deliver technology roadmaps & assessments that provide next step and outcome-focused plans. Provide Solution Guidance & best practices review to identify performance optimization opportunities. Optimize Operations to confirm activities are aligned with stated technology goals & priorities. Provide Industry insights and benchmarking to realize cost savings and reduce operational risk. You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion. You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers. You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.
Solution Stack Expertise (minimum 5 years and more in two or more of the below technologies):
- VMware Cloud Foundation
- vSphere (vCenter and ESXi)
- NSX-T and Advanced Threat Protection
- vSAN
- Aria Suite of Products (Operations, Operations for Logs, Operations for Networks, Automation)
- Site Recovery Manager
- vCloud Director (low priority)
Certifications:
- Minimum VMware Certified Professional in one domain (multiple domains a plus)
- VMware Certified Advanced Professional (any certification in VCAP level is a plus)
- VCIX
- Industry certifications such as (PMP, CISA, ITIL, Azure, AWS, GCP, CCNA/CCNP is a plus)
