About the Job
Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, as well as industry leaders across various sectors.
We are looking for a Cloud Support Engineer to deliver an outstanding technical support experience on the full cloud technical stack at Canonical. This role combines your Linux support and software engineering skills, and a passion for technology to help customers maximize their solutions from Canonical. Our team provides exceptional technical support and engineering solutions that cover everything open source, from Ubuntu Server and Desktop to OpenStack and Kubernetes. This is a great opportunity for an open-source technologist who enjoys solving problems under pressure.
Location: This role is office-based in Riyadh, Saudi Arabia. Candidates must be based there or have the ability to relocate.
Key Responsibilities:
- Apply your knowledge of Linux virtualization using Libvirt/KVM, containers, and Kubernetes, along with your knowledge of TCP/IP networking to support customized solutions for our customers.
- Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL, and Apache.
- Provide advice on deployed architecture, implement solutions for complex problems, and guide customers to successful data-center infrastructure operations.
- Communicate regularly with the customer team about ongoing issues.
Qualifications:
- BA/BS degree in Computer Science or a related technical field.
- Open-source development or scripting experience.
- Professional experience with OpenStack is a strong plus.
- Professional experience with Kubernetes and/or Ceph.
- Must be able to speak English fluently.
- Excellent communication skills and extensive experience in customer-facing positions.
- High motivation, ability to multi-task, and follow-up reliably on commitments.
- Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju, and Ubuntu.
- Ability to travel as needed.
If you have a passion for the latest open-source technologies, technical support, cloud-native development, and data-center technologies such as OpenStack, Kubernetes, and networking, you will thrive in the Cloud Support Engineer role at Canonical.
What We Offer:
We value geographical location, experience, and performance when shaping compensation worldwide. We conduct annual compensation reviews to recognize outstanding performance and offer a performance-driven annual bonus or commission. Alongside base pay, team members receive additional benefits that reflect our values, including:
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues.
- Priority Pass and travel upgrades for long-haul company events.
Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination, believing that diversity of experience, perspectives, and backgrounds creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.
