Canonical is a leading provider of open-source software and operating systems for global enterprises and technology markets. Our platform, Ubuntu, is widely used in innovative enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Canonical is a pioneer of global distributed collaboration, with over 1200 colleagues in more than 80 countries. We are hiring a Jira Software Engineer to manage the Atlassian stack at Canonical. This role involves administration, configuration, automation, and integration responsibilities for Jira. The ideal candidate will ensure high engineering quality, maintain rigorous documentation practices, and effectively manage stakeholder interactions. This position is part of the Commercial Systems team, responsible for integrating various business systems at Canonical to ensure reliable data flows and automate business processes.
Responsibilities:
- Manage the entire Atlassian Cloud ecosystem at Canonical.
- Design, document, and implement processes and automation in Jira.
- Implement integrations between Jira and the data warehouse.
- Create analytical dashboards to enable stakeholders to make data-driven decisions.
- Develop learning resources that can scale across teams.
- Collaborate with engineering, operations, and support teams globally.
- Take ownership of critical escalations and resolve them in a timely manner.
Requirements:
- Exceptional academic track record from high school and university.
- Experience with Atlassian Jira and its ecosystem as an administrator.
- Understanding of common Jira usage patterns for various technical and non-technical departments.
- Experience as a software developer in Python.
- Professional written and spoken English.
- Excellent interpersonal skills, curiosity, flexibility, and accountability.
- Ability to collaborate remotely with a diverse team while being motivated, productive, and organized.
- Willingness to travel internationally twice a year for company events, up to two weeks long.
Nice-to-Have Skills:
- Perspective on process architecture.
- Experience with complex cross-project automation.
Benefits:
- Performance-driven annual bonus or commission.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Maternity and paternity leave.
- Employees Assistance Program.
- Opportunity to travel to meet colleagues twice a year.
Canonical is committed to fostering a diverse and inclusive workplace, and we welcome applications from candidates of all backgrounds.
