Canonical is a leading provider of open source software and operating systems, primarily focused on the Ubuntu platform. We cater to global enterprise and technology markets, working with top public cloud and silicon providers. In this role, you will ensure customer success by resolving complex issues related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
We are hiring a Software Engineer - L3 Support who will work within a dynamic engineering environment dealing with various layers of the technology stack including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage, and networking technologies. This is an excellent opportunity for a technologist with a passion for Linux and open source software, who aims to troubleshoot and resolve critical issues effectively.
Responsibilities:
- Resolve complex customer problems related to Ubuntu and associated software.
- Maintain close collaboration with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities, developing bug fixes and backport patches.
- Review code produced by other engineers and provide technical guidance.
- Demonstrate good judgment in technical methods and techniques, managing priorities and time effectively.
- Engage in team discussions to improve processes, tools, and documentation.
- Maintain clear and concise technical communication.
Requirements:
- An exceptional academic background in Computer Science, STEM, or a similar field.
- Experience with Linux and open source software.
- Proficiency in at least one programming language (Python, Go, C, or C++) on Linux.
- Willingness to learn unfamiliar technology and address difficult issues.
- Ability to travel for internal events up to 4 times per year.
Nice-to-Have Skills:
- A love for technology and collaboration with talented individuals.
- Curiosity, flexibility, and strong accountability.
- Interest in learning about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, and distributed systems.
What We Offer:
- Competitive compensation structure, reviewed annually.
- Performance-driven annual bonus.
- Benefits reflecting Canonical's values, including a distributed work environment with team sprints.
- Personal learning and development budget of USD 2,000 per year.
- Annual leave, parental leave, and an Employee Assistance Programme.
Work Conditions: Full-time, Remote, with the possibility of international travel up to 10% of work time for team meetings, events, and conferences.
Canonical values diversity and is committed to providing a workplace free from discrimination. All qualified applicants will receive equal consideration.
