Canonical is a leading provider of open-source software and operating systems to global enterprise and technology markets. We are known for our platform, Ubuntu, which is widely used in various sectors such as public cloud, data science, AI, engineering innovation, and IoT. Canonical is a pioneer in global distributed collaboration, with 1200+ colleagues across 75+ countries. We operate with very few office-based roles and meet in person a few times a year in interesting locations worldwide.
We are seeking a Software Engineer - L3 Support to work in a dynamic engineering role focused on Linux-based infrastructure and applications. This position covers all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and the open-source applications running on top of them. The role requires a technologist passionate about Linux and open-source to help drive success for our customers and community.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open-source software.
- Maintain close working relationships with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes.
- Review code produced by other engineers.
- Communicate clearly and concisely while participating in team discussions to improve processes and tools.
- Travel internationally up to 10% of work time for team meetings, events, and conferences.
What We Are Looking For:
- An exceptional academic track record, ideally with a background in Computer Science, STEM, or similar.
- Experience with Linux and open-source software.
- Proficiency in at least one of the following languages: Python, Go, C, or C++ on Linux.
- A drive to learn new technologies and tackle complex issues.
- Willingness to travel up to four times a year for internal events.
Nice-to-Have Skills:
- A passion for technology and collaboration.
- Curiosity, flexibility, and accountability.
- Interest in learning about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, distributed systems, and more.
Language Requirements:
- Proficiency in English (other languages may be a plus).
What We Offer Colleagues:
- Competitive compensation, revisited annually.
- Performance-driven annual bonus.
- Distributed work environment with team sprints.
- Personal learning and development budget of USD 2,000 per year.
- Recognition rewards and annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities for travel to meet colleagues at company events.
About Canonical:
Canonical is at the forefront of the global move to open source, publishing Ubuntu, one of the most significant open-source projects. We maintain a remote-first work culture and emphasize diversity and equal opportunity throughout our hiring process, ensuring fair consideration for all applicants regardless of their identity.
