Software Engineer - L3 Support

About the Job:
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets, with Ubuntu at the forefront. The company serves prominent public cloud and silicon providers, engaging in innovative enterprise initiatives, including public cloud, data science, AI, and IoT.

We are hiring a Software Engineer - L3 Support to work in an exciting engineering role focused on Linux-based infrastructure and applications. Responsibilities include:

• Resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open-source software.
• Maintaining working relationships with Canonical's Field, Support, and product engineering teams.
• Participating in upstream communities and developing bug fixes, including backport patches.
• Reviewing code from other engineers and demonstrating sound technical judgment.

The right candidate should possess a passion for Linux and open source, exceptional communication skills, and a drive for troubleshooting and resolving technical issues.

Work Conditions:

• Full-time, Remote; with international travel up to 10% of work time for team meetings, events, and conferences.

Requirements:

• Exceptional academic track record in Computer Science, STEM, or similar fields.
• Experience with Linux and open source software.
• Proficiency in at least one programming language (Python, Go, C, or C++) on Linux.
• Willingness to learn unfamiliar technologies and tackle difficult technical issues.
• Travel willingness for internal events (up to 4 times a year).

Nice-to-Have Skills:

• Interest in Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, and distributed systems.

What We Offer:

• Competitive compensation reflecting geographical location, experience, and performance, with an annual review.
• Performance-driven annual bonus and additional benefits including a personal learning budget, annual holiday leave, maternity and paternity leave, and an employee wellness platform.
• Opportunities for international travel and team sprints held twice a year.

Language Requirements: None specified.