Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. The company's platform, Ubuntu, is widely used in innovative initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Canonical is committed to global distributed collaboration, employing 1200+ colleagues in 75+ countries, with few office-based roles. Teams meet twice to four times yearly in diverse locations around the world to align on strategy and execution.
We are seeking a Software Maintenance Engineer to take on a dynamic role in Linux-based infrastructure and applications, covering all layers of the stack including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open-source applications running on top of them. This role encourages technologists with a passion for Linux and open source to build a career with Canonical and drive success for our customers and community.
In this position, you will troubleshoot and resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes, and maintain a close working relationship with Canonical's Field, Support, and product engineering teams. You will participate in upstream communities, develop bug fixes, backport patches, and contribute to team discussions to enhance processes, tools, and documentation.
Key Responsibilities:
- Resolve complex customer problems associated with Ubuntu and other open-source software.
- Collaborate with Canonical's Field and Support teams.
- Engage in upstream community participation and development.
- Demonstrate good judgment in technical methods.
- Prioritize tasks and manage time effectively.
Qualifications:
- Exceptional academic track record with a background in Computer Science, STEM, or similar.
- Experience with Linux and open-source software.
- Proficiency in at least one of Python, Go, C, or C++ on Linux.
- Demonstrated drive to learn and troubleshoot technology-related issues.
- Willing to travel up to 4 times a year for internal events.
Nice-to-Have Skills:
- Strong interest in technology and collaboration with talented individuals.
- Curiosity and flexibility in adapting to new challenges.
- Aptitude for soft skills and self-motivation.
- Interest in any of the following: Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, Postgresql, Mongo, and distributed systems.
Compensation and Benefits:
Canonical considers geographical location, experience, and performance when shaping compensation. Benefits include:
- Performance-driven annual bonus.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation reviews.
- Recognition rewards.
- Annual holiday leave and parental leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities to travel to meet colleagues.
Canonical prides itself on offering an inclusive and diverse workplace. We encourage applications from individuals regardless of their background or identity.
