Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. As a Software Support Engineer, you will take on a dynamic and exciting engineering role focused on Linux-based infrastructure and applications. This role involves working across all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and associated open source applications.
You will be challenged to display your engineering skills while addressing complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software. The position involves maintaining a close working relationship with Canonical's Field, Support, and product engineering teams, participating in upstream communities, developing bug fixes, and reviewing code produced by other engineers. The role requires effective time management, technical communication, and participation in discussions to improve processes and documentation.
What We Are Looking For:
- An exceptional academic track record.
- Background in Computer Science, STEM, or similar fields.
- Experience with Linux and open source software.
- Proficiency in at least one of Python, Go, C, or C++ on Linux.
- A drive to learn unfamiliar technology and deep-dive into difficult issues.
- Willingness to travel up to four times a year for internal events.
Nice-to-Have Skills:
- Passion for technology and working with talented individuals.
- Curiosity, flexibility, and good communication skills.
- Interest in or willingness to learn about technologies such as Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, and more.
What We Offer:
- A competitive compensation package with annual reviews and a performance-driven bonus.
- A personal learning and development budget of USD 2,000 per year.
- Distributed work environment with twice-yearly team sprints in person.
- Annual holiday leave and parental leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities for travel and personal engagement with colleagues.
Language Requirements:
While specific language requirements are not mentioned, strong communication skills are indicated as essential for the role.
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, we are changing the world daily. We recruit globally and maintain high standards for all hires. Canonical has been a remote-first company since its inception in 2004, providing an opportunity to work in a unique and innovative environment. We are proud to be an equal opportunity employer, fostering a workplace free from discrimination.
