Position

About the Job
We are seeking a Systems Engineer with 2 to 4 years of experience to join our team. The ideal candidate will have a strong background in Desktop Support and will be responsible for maintaining and optimizing our IT infrastructure. This role is hybrid with day shifts and no travel required. The candidate will play a crucial role in ensuring the smooth operation of our systems, contributing to the company's overall success and impact on society.

Responsibilities

Provide technical support for desktop systems, ensuring all issues are resolved promptly and efficiently.
Oversee the installation, configuration, and maintenance of desktop hardware and software.
Monitor system performance and troubleshoot any issues that arise to minimize downtime.
Collaborate with other IT team members to develop and implement solutions for system improvements.
Ensure all desktop systems are up-to-date with the latest security patches and software updates.
Maintain detailed documentation of all support activities, including issue resolution and system changes.
Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards.
Conduct regular system audits to identify potential issues and areas for improvement.
Provide training and support to end-users to enhance their understanding and use of desktop systems.
Participate in the planning and execution of IT projects, ensuring all tasks are completed on time and within budget.
Support remote work initiatives by providing technical assistance and ensuring remote systems are secure and functional.
Collaborate with vendors and external partners to resolve technical issues and implement new solutions.
Contribute to the continuous improvement of IT services by providing feedback and suggestions based on user experiences.

Qualifications

Possess a strong background in Desktop Support with hands-on experience in troubleshooting and resolving technical issues.
Demonstrate proficiency in installing, configuring, and maintaining desktop hardware and software.
Exhibit excellent problem-solving skills with the ability to identify and resolve system performance issues.
Show experience in collaborating with IT team members to develop and implement system improvements.
Have a thorough understanding of security patches and software updates to ensure system security.
Maintain detailed documentation of support activities and system changes.
Display knowledge of IT policies and procedures to ensure compliance with industry standards.
Conduct regular system audits to identify potential issues and areas for improvement.
Provide training and support to end-users to enhance their understanding and use of desktop systems.
Participate in IT project planning and execution, ensuring tasks are completed on time and within budget.
Support remote work initiatives by providing technical assistance and ensuring remote systems are secure and functional.
Collaborate with vendors and external partners to resolve technical issues and implement new solutions.
Contribute to the continuous improvement of IT services by providing feedback and suggestions based on user experiences.