About the Job
We are looking for a CRM Specialist – Salesforce with Salesforce CPQ knowledge to join our dynamic IT team and help us deliver customized solutions for internal business users. You will be responsible for gathering and writing the business requirements, providing best practices on Salesforce CRM, Salesforce Sales and CPQ processes. You will assist in testing and deploying Salesforce CRM applications using CPQ and other tools. Collaborating with business analysts, developers, and project managers, you will ensure quality and timely delivery, contributing significantly to the successful implementation of Salesforce Sales Cloud and Vlocity (SFI) CPQ solutions. This position is heavily focused on meeting project commitments.
Responsibilities
- Serve as the primary point of contact for teams, ensuring a clear understanding of their business goals and requirements for the CRM solution.
- Collaborate with clients to gather, analyze, and document business requirements for Salesforce Sales Cloud and Vlocity (SFI) CPQ implementations.
- Work with technical teams to translate business requirements into scalable and effective Salesforce solutions, focusing on Sales Cloud and Vlocity (SFI) CPQ.
- Analyze and map existing business processes, identify areas for improvement, and recommend solutions.
- Facilitate workshops and meetings with client leadership to communicate project goals and deliverables.
- Develop functional specifications, process flows, and user stories to guide the development and configuration of Salesforce solutions.
- Assist in the creation and execution of test plans to ensure implemented solutions meet business requirements and quality standards.
- Provide training and support to end-users for successful adoption and utilization of Salesforce solutions.
- Identify opportunities for streamlining and automating processes in Salesforce.
- Define, maintain, and enforce standards for process maps and supporting documentation.
- Solve process-related problems and drive continuous process improvements with users and our CRM systems.
- Monitor and report on process effectiveness to ensure they support business objectives.
- Leverage company standards—brand assets, processes, systems, tools, and teams.
Qualifications
- Bachelor’s degree in computer science, Information Systems, or related field.
- 5+ years of experience as a Business Analyst, with at least 4 years focused on Salesforce Sales Cloud in B2B industries.
- Proven experience in implementing end-to-end solutions using Salesforce Sales Cloud and Salesforce CPQ, including product configuration, pricing, quoting, contract management, billing, and invoicing.
- 5+ years of working on a CRM Salesforce Solution.
Required Skills
- Strong knowledge and experience with Sales Cloud with a focus on CPQ.
- Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
- Excellent analytical and problem-solving abilities to translate complex business requirements into actionable technical solutions.
- Excellent communication skills, able to effectively engage with individuals from diverse technical and non-technical backgrounds.
- Salesforce Certified Sales Cloud Consultant and Salesforce Certified CPQ Specialist are highly desirable.
- Familiarity with consulting company industry processes and ability to tailor Salesforce solutions to meet industry-specific needs.
What We Look For
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. A bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.
What Working at Core42 Offers
- Culture: An open, diverse, and inclusive environment with a global vision that encourages personal growth and focuses on groundbreaking, industry-first innovations.
- Career: Outstanding learning, development, and growth opportunities via structured training programs and innovative, high-tech projects.
- Work-Life: A hybrid work policy to strike the perfect balance between office and home.
- Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits, and more.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
