The Manager - Networks Operations is accountable for overseeing and managing the functionality of our 24/7 Network Operations Centre and Cloud Infrastructure to ensure continuous operations, optimal performance, and security.
Responsibilities
Team Leadership
- Manage and maintain resources to operate a 24/7 Network Operations Centre.
- Set clear goals and objectives for the team and provide guidance and support to ensure successful execution.
- Foster a collaborative and high-performance work environment, promoting continuous learning and professional development opportunities.
24x7 Monitoring
- Oversee the 24x7 monitoring of network infrastructure and cloud environments to ensure uptime, performance, and security.
- Implement and maintain monitoring tools and systems to proactively identify and address network issues and potential security threats.
- Develop and refine monitoring procedures and escalation protocols to optimize response times and minimize downtime.
- Lead incident response efforts, including troubleshooting network issues, coordinating with cross-functional teams, and implementing solutions to restore service quickly.
Capacity Management
- Monitor network performance metrics and conduct regular capacity planning assessments to anticipate and address potential bottlenecks or performance degradation.
- Collaborate with infrastructure teams to scale network resources and optimize performance based on evolving business needs and usage patterns.
Documentation and Reporting
- Develop and enhance routine tasks to be performed by Network Operations Centre.
- Create and maintain technical documentation of processes and procedures for network operations.
- Maintain and comply with standard company technical and administrative procedures.
Other
- Develop and maintain excellent customer relationships.
- Coordinate special projects, inventory management and network audits.
Qualifications
To qualify, you must have a Degree in Computer Science, Information Technology, or related field with a minimum 5 years’ experience in network operations management, preferable in a diverse technological environment (cloud and on-premises infrastructure). In-depth knowledge of network protocols, technologies, and best practices. Strong leadership and team management skills. Relevant certifications are a plus.
