About the Job
The Application Services Engineer is responsible for managing and overseeing day-to-day application service operations to ensure the service availability, optimal performance, and security of systems, including operating systems and related services. This role involves participating in system capacity evaluation and planning.
Responsibilities
- Investigate and coordinate the resolution of application/service problems.
- Ensure operational documentation for the system is current and fit for purpose.
- Advise on the correct and effective use of the system.
- Review application/system software updates and identify necessary actions.
- Utilize application/system management software tools to collect logs and carry out analysis.
- Execute agreed operational procedures related to application configuration, installation, and maintenance.
- Utilize application management tools to collect and report performance statistics and error logs.
- Automate application tasks, processes, and deployments effectively.
- Monitor service components of applications and respond to routine support requests.
- Assist users in addressing issues related to applications.
- Perform application administration tasks and resolve related issues.
- Aid in the investigation and resolution of integrations with applications.
- Provide knowledge transfer and training to other application services engineers.
- Adhere to and enforce all necessary controls and information security policies and practices.
Qualifications
Preferred Qualifications:
- A tertiary-level qualification from an internationally recognized institution in computer science or a related field.
Experience:
- 3 to 5 years of relevant experience demonstrating required competencies.
- Proficient in delivering on complex technical tasks and managing small projects.
- Background in project implementation and technical supervision of junior staff.
Technical Competencies:
- Project Management
- Operations Analysis
- Troubleshooting
- Reporting
Behavioral Competencies:
- Collaboration
- Communication
- Problem Solving
- Digital Fluency
About Us
D360 Bank is a shariah-compliant digital bank committed to providing the best financial experience in the Kingdom. Our vision is to reinvent finance through innovation and technology, making it convenient, accessible, and fair for all.
About The Team
Joining the D360 Bank Technology team places you at the forefront of a revolutionary transformation in the financial and banking sector. You will engage with DevOps philosophies, drive advancements in our applications and services, and utilize state-of-the-art Infrastructure and Configuration as Code techniques, along with automation and scalability, all aimed at ensuring customer satisfaction and security. Your role is essential in shaping the future of banking technology and fostering unprecedented innovation and success.
