The Application Services Engineer is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems, including operating systems and other related services. The role entails participation in system capacity evaluation and planning.
Responsibilities:
- Investigate and coordinate the resolution of potential and actual application/service problems.
- Ensure that operational documentation for the system is fit for purpose and current.
- Advise on the correct and effective use of the system.
- Review application/system software updates and identify those that merit action.
- Utilize application/system management software and tools to collect logs and analyze data.
- Carry out agreed application operational procedures, including configuration, installation, and maintenance.
- Use application management tools to collect and report application performance statistics and error logs.
- Automate application tasks, processes, and deployments to ensure efficiency.
- Monitor service components of the applications.
- Respond to routine requests for support and investigate in accordance with established procedures.
- Assist users in their work and resolve issues.
- Perform application administration tasks.
- Assist in investigations related to integrations with the application.
- Provide knowledge transfer and training to other application services engineers.
- Ensure adherence to the SAMA Cybersecurity Framework and other compliance requirements.
Qualifications:
- Preferred Qualifications: A tertiary-level qualification from an internationally recognized institution in computer science or a related subject area.
- Experience: 3 to 5 years of equivalent experience demonstrating required competencies. Experience in project implementation and offering technical supervision to junior staff is preferred.
Technical Competencies:
- Project Management
- Operations Analysis
- Troubleshooting
- Reporting
Behavioral Competencies:
- Collaboration
- Communication
- Problem Solving
- Digital Fluency
About D360 Bank:
D360 Bank is a shariah-compliant digital bank focused on providing the best financial experience in the Kingdom. We aim to reinvent finance through innovation and technology, making it convenient, accessible, and fair for all.
Team Environment:
Joining the D360 Bank Technology team places you at the forefront of transformation in the financial and banking sector. You will engage with DevOps philosophies, spearheading advancements in applications and services, all driven by our commitment to customer satisfaction and security.
