About the Job:
Join Dimension Data as a ServiceNow Platform Engineer and make an impact with NTT DATA. We are known for pushing the boundaries of what is possible and for our technical excellence. Our workplace embraces diversity and inclusion, creating an environment where you can grow, belong, and thrive.
As a Platform Support Engineer (L3), you will be a seasoned subject matter expert applying excellent customer service skills and technical knowledge. You will support a variety of processes including Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that facilitate enterprise-wide business processes for NTT customers.
Key Responsibilities:
- Design, develop, and implement ServiceNow solutions to meet business requirements.
- Customize ServiceNow applications and facilitate rollout of new applications and modules.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Perform system administration, maintenance, and upgrades of the ServiceNow platform.
- Develop and maintain technical documentation, including design specifications, test plans, and user guides.
- Troubleshoot and resolve technical issues related to the ServiceNow platform.
- Ensure data integrity and security within the ServiceNow environment.
- Provide training and support to end-users and team members.
- Stay current with ServiceNow best practices and industry trends.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4-6 years of proven experience as a ServiceNow Engineer or in a similar role.
- Strong knowledge of ServiceNow platform capabilities and modules.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ServiceNow integration using REST/SOAP APIs.
- Excellent problem-solving skills with attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.
Work Conditions:
Location:
Riyadh, Riyadh, Saudi Arabia
Language Requirements:
Proficiency in English is necessary for effective communication within the role.
