Solution Engineer

About the job:
Job location: Dubai, United Arab Emirates
Languages: Arabic and English speaking mandatory
Start date: ASAP
Travel: Require travels to customer meetings or conferences.

Overview
Working closely with Sales team, Solutions Engineers (SE) are experienced technical engineering professionals, adept at designing solutions that meet the business and technical requirements of existing and prospective customers. An SE is self-directed, capable of leading technical activities, managing the customer technical relationship, and assuming subject matter expert responsibilities. The SE will also proactively work with teams around the globe to resolve all escalated cases, and ensure services are successfully delivered at all times with high availability and SLA.

Main Responsibilities:

• Design CDN and Web security solutions tailored to meet clients' specific requirements, considering factors such as content type, geographic distribution, and user demand
• Assist the sales team in achieving specific direct sales revenue goals by managing the technical portion of customer requirements and defining company solutions in the prospecting and provisioning stages, using a thorough understanding of company solutions and services.
• Engage in conference calls, online meetings, site visits, presentations, technical evaluations, respond to RFP/RFI’s, address all technical concerns, follow-up on all customer related technical questions during each phase of the sales cycle including implementation.
• Review proposals created by Account Managers to provide necessary input and ensure technical accuracy
• Engage and oversee the development of customer proposals, ensuring all expertise, information and recommendations are concisely defined with high quality standards.
• Transfer customer requirements to implementation team by following and utilizing appropriate customer on-boarding and work order process.
• Design, document and assist in the implementation of solutions and services, and proactively follow up status to meet ETA commitment.
• Verify service before handing-over to customer for PoC testing or live launch, ensure the information communicated to customer is accurate without ambiguity.
• Collaborate with internal support teams to diagnose and resolve customer problem cases or incidents, communicating RCA (root cause analysis) to customer if necessary.
• Develop a deep understanding of company product portfolio and services, maintain strong relationships with internal product, engineering, and support teams, and contribute to product innovation.
• Remove Sales obstacles by providing internal consulting, training, and knowledge support

Requirements:

• Strong understanding of network infrastructure (including TCP/IP, load balancing, etc.)
• Familiarity with HTTP, DNS and caching mechanisms
• Experience designing CDN/Video Streaming solutions
• Experience with web performance optimization techniques and network diagnostics tools
• Excellent written and verbal communication skills in both Arabic and English, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Proven ability to collaborate across all roles (sales, R&D engineering, product, operation) in a global, geographically distributed organization with interpersonal savvy
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently

Bonus Points:

• Bachelor’s degree in Computer Science, Telecommunication or related fields
• Mandarin language proficiency (verbal)
• Understanding of application, server, and enterprise security (Firewall, DDoS, WAF, Data Loss Protection)
• Understanding of internet exchange, enterprise WAN and VPN solution, and cloud computing
• Hands-on experience in one or more web development technologies / architectures – Python, PHP, Java etc.)